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New Position
Customer Care

Customer Care Representative with Italian I Seasonal job I REMOTE

  • Brno, CZ
    • Remote
  • Renáta Kodajová

    Renáta Kodajová Team Leader / Training Team Leader

    Position Description

    Notino is a fast-growing Czech company with a strong startup spirit. From Brno, we have expanded to 27 European countries and together we have surpassed a turnover of 1 billion euros.

    Are you looking for a seasonal job from October to December? Join our Customer Care team during the busy Black Friday and Christmas period. Gain valuable experience, earn money, and get a behind-the-scenes look at one of the largest beauty e-shops in Europe.

    Are you looking for a well-paid part-time job where you can use your communication and problem-solving skills? Join us!

    What will your job involve?

    • Supporting Italian-speaking customers via phone, email, and chat.
    • Answering customer questions and providing information about orders.
    • Processing orders received by phone and monitoring their status.
    • Ensuring smooth delivery and a positive customer experience.

    What do we expect from you?

    • Italian language skills at B2 level or higher, both written and spoken.
    • A friendly and professional attitude.
    • Availability to work at least 20 hours per week, Monday to Friday between 8:00 and 17:00.
    • Residence in the Czech Republic.

    What do you need to work from home?

    • Your own laptop with Windows 10 or newer.
    • Functional and regularly updated antivirus software.
    • Stable internet connection (min. 10/10 Mbit).
    • A monitor with at least 14.1" and Full HD resolution.

    What do we offer?

    • A part-time job in a fast-growing international company.
    • Flexible shifts that you can adapt to your needs.
    • Attractive salary and bonus system.
    • Internal training focused on communication, negotiation, and our internal systems.

    How does our recruitment process look like? First, our AI voicebot Alex will call you to walk you through the position's conditions and ask you a few follow-up questions. The call will then be reviewed by our recruitment team, who will get back to you with next steps.

    Every day we grow and innovate. Join us, gain new experience, and become part of the largest beauty and health e-shop in Europe!

    #NewChallenge #NewMe

    Interested in this position
    Benefits

    Benefits for everyone in Notino

    VIP price list for Notino
    Cafeteria
    Salary at any time
    Subsidised MultiSport card
    Competitive mobile phone tariff
    Company events
    Access to new products from the world of beauty
    Referral programme
    Online staff sale
    Little Extras
    Loyalty programme

    Benefits for team members of Customer Care

    25 days’ annual leave
    up to 3 MyDays
    Flexible working hours
    Home Office
    Team-building events
    Comprehensive internal training programme – opportunities to learn
    Relaxation zone – PlayStation, table football, table tennis
    Free coffee and tea all day long
    Access to the latest technologies
    Fruit Days
    Pay attention to

    More information on the position

    • Locality
      Brno, CZ
    • Type of Work Agreement
      Temporary job
    • Required Languages
      English , Italian
    • Required Education
      Středoškolské nebo odborné vyučení s maturitou
    • Workplace Address
      Londýnské náměstí 1036/3, Brno-Štýřice, 63900 Brno, CZ
    • Home Office
      Remote
    • Benefits
      25 days’ annual leave , Flexible working hours , Home Office , Team-building events , Comprehensive internal training programme – opportunities to learn , Relaxation zone – PlayStation, table football, table tennis , Access to the latest technologies , Fruit Days , up to 3 MyDays , Free coffee and tea all day long
    Renáta Kodajová

    Renáta Kodajová Team Leader / Training Team Leader

    Onboarding is not the end

    Career growth at Notino

    Career growth isn’t just a phrase here, it’s reality. If you’re proactive and eager to learn and grow, you’ll do well here. Many colleagues joined us straight from school in a junior role, outside their field, and today they manage teams of 30. But not every career path has to go upwards.

    Sometimes the area of your interest simply changes. It’s possible that after years in marketing, for instance, the world of business has started to appeal to you. That’s not a problem at Notino. We are happy to encourage internal transfers. We definitely don’t want to lose a skilled colleague just because they want to broaden their horizons.

    Developing hard and soft skills

    Learning opportunities at Notino

    At Notino, we’re learning every day, and definitely not just because it’s one of our values. That’s just the way it has to be with new and innovative projects and the learning process is a natural part of our days. Progress is a result of both our successes and our failures, and your colleagues will also be a huge inspiration for you. In addition, we also offer you specific learning opportunities:

    • Going Global: English lessons in small groups, thanks to which you can easily reach the desired level
    • LinkedIn Learning: Here you can find a wide range of soft and hard skills courses, depending on what you need
    • New Manager Development Programme, Leadership Programme: comprehensive development programmes to support our new and current managers
    • Value Workshops: to ensure we truly live by our values, we support managers with integrating company values within their teams
    Interested in the position

    Contact your recruiter or respond to the job offer directly

    Open Position || Detail
    Your journey to Notino

    Your journey to Notino

    Prescreening

    First you’ll be contacted by one of our recruiters, who will go over the position with you in more detail. During prescreening, you’ll also be able to ask any extra questions you may have.

    Testing

    Some positions are a bit more specialised than others. That’s why we may ask you to pass a language, competency or personality test.

    First-round interview

    You’ll meet up with the manager of the team that you just may be about to join. You’ll learn who your new colleagues will be and what will await you in this new role.

    Case study

    For some roles, you may be given a task to complete. Don’t worry – there won’t be any trick questions, and you’ll always have enough time to complete it.

    Second-round interview

    This may or may not take place. It depends once again on the position you’re applying for. If it does happen, you’ll meet both the manager and the team, and you’ll have another chance to ask about everything you’d like to know.

    Offer

    Did everything work out? Congratulations! You were our ideal candidate. You’ll receive a job offer via email.

    Offer Acceptance

    We’re past the handshake. Hooray! Now our people are headed off to prepare everything for your onboarding, and meanwhile you can look forward to the #NewMe you’ll discover at Notino.

    Customer Care

    Customer Care Representative with Italian I Seasonal job I REMOTE