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Head Office

Customer Care

What is our Customer Care department like?

A customer should never leave unsatisfied. If you think the same way and enjoy a variety of tasks, you will thrive in the Customer Care department. What can you expect? Direct contact with customers, both via email and phone. Handling orders and managing returns. Additionally, payment matching, supporting Notino Partners, and much more. And the best part is that our customers are across Europe.

Training Team Leader

Renáta Kodajová

Training Team Leader

Hello! My name is Renáta, and I work in the Customer Care Department as the Training Team Leader. Are you interested in working in our department? I’d be happy to show you how it works.

How it works here

Positions we recruit for frequently

Maurizio Menci

Deputy of IT Team Leader
Deputy of IT Team Leader

Hello! My name is Maurizio, and I work in the Customer Care Department in the position called Deputy of IT Team Leader. If you’d like to gain a better idea of what this position looks like at our company, watch my video.

Available positions at Notino

Latest available positions

Benefits

Benefits for everyone in Notino

VIP price list for Notino
Cafeteria
Salary at any time
Subsidised MultiSport card
Competitive mobile phone tariff
Company events
Access to new products from the world of beauty
Referral programme
Online staff sale
Little Extras
Loyalty programme

Benefits for team members of Head Office

25 days’ annual leave
up to 3 MyDays
Flexible working hours
Home Office
Team-building events
Comprehensive internal training programme – opportunities to learn
Relaxation zone – PlayStation, table football, table tennis
Free coffee and tea all day long
Access to the latest technologies
Fruit Days
Location

Customer Care Workplace

Onboarding is not the end

Career growth at Notino

Career growth isn’t just a phrase here, it’s reality. If you’re proactive and eager to learn and grow, you’ll do well here. Many colleagues joined us straight from school in a junior role, outside their field, and today they manage teams of 30. But not every career path has to go upwards.

Sometimes the area of your interest simply changes. It’s possible that after years in marketing, for instance, the world of business has started to appeal to you. That’s not a problem at Notino. We are happy to encourage internal transfers. We definitely don’t want to lose a skilled colleague just because they want to broaden their horizons.

Developing hard and soft skills

Learning opportunities at Notino

At Notino, we’re learning every day, and definitely not just because it’s one of our values. That’s just the way it has to be with new and innovative projects and the learning process is a natural part of our days. Progress is a result of both our successes and our failures, and your colleagues will also be a huge inspiration for you. In addition, we also offer you specific learning opportunities:

  • Going Global: English lessons in small groups, thanks to which you can easily reach the desired level
  • LinkedIn Learning: Here you can find a wide range of soft and hard skills courses, depending on what you need
  • New Manager Development Programme, Leadership Programme: comprehensive development programmes to support our new and current managers
  • Value Workshops: to ensure we truly live by our values, we support managers with integrating company values within their teams