The spirit of a startup, a collaborative team, and a huge drive to change the established order of the e-commerce world. That's exactly what Notino is. We are a Czech company, but from Brno, we have expanded to 27 other countries in Europe. Thanks to working towards common goals and the willingness to always go the extra mile, we have collectively surpassed a turnover of one billion euros!
Become a part of the Customer Care Center, where we speak 23 different languages. Despite supporting 16 million customers, we manage to spend time with our loved ones and hobbies after work. We use an intuitive internal system where you can display the calling customer with one click. If you want to develop your skills and grow within the company, we offer the possibility of career advancement after the first year. #NewChallenge #NewMe
If you are a good listener and approach your work with patience and responsibility, you will love working at Notino!
What is going to be a part of your workload?
- Supporting our Bulgarian-speaking customers via e-mail and calls.
- Creating, editing, tracking, and being responsible for customers' orders.
- Taking care of the administrative agenda of customers' orders, including payments, replacements, and communication with suppliers and the warehouse.
- Presenting information about the products we offer based on customers' preferences.
- Cooperating with the Marketing department on translations and reviews.
What do you need?
- Proficient knowledge of Bulgarian, both written and spoken.
- High empathy and a professional attitude.
- Excellent communication skills.
- Enthusiasm for personal development.
- Enjoy working as part of a team.
What are we going to reward you with?
- You will grow with us, and we will grow with you. #NewChallenge
- We offer flexible working hours and the possibility of working from home for an optimal work-life balance.
- You will enjoy a comprehensive employee benefits package, including Pluxee Cafeteria – 1600 CZK per month, increasing to 2000 CZK after one year, and discounted rates with T-Mobile or O2.
- Look forward to VIP prices at Notino and discounts with our partners such as Alza, Samsung, Foodora a Opel a Toyota.
- We offer 25 days of vacation and 1 My Day in the first year, 2 My Days in the second year, and 3 MyDays in subsequent years.
- You can also use services like uLékaře.cz or Soulmio to support your physical and mental health.
- You’ll also receive rewards for referring a new colleague through our referral program, as well as rewards through our loyalty program of up to 25000 CZK.
- You can advance your skills with our online e-learning platform Thrive.
- We foster team spirit through numerous company events and team-building activities.
We grow and innovate every day, so join us today and kickstart your career at the largest beauty and health e-shop in Europe! #NewChallenge #NewMe
This role is based in Czechia. Working from abroad is not possible, and we do not provide a relocation package.
