- Biegła znajomość (na poziomie minimum B2) języka polskiego w mowie i piśmie, ponieważ będziesz mieć do czynienia z osobami polskojęzycznymi.
- Biegła znajomość (na poziomie minimum B2) języka niemieckiego / włoskiego / francuskiego lub greckiego.
- Życzliwe i pozytywne nastawienie oraz profesjonalne podejście do innych.
- Gotowość do pracy w wymiarze co najmniej 20 godzin tygodniowo.
- Komputer z Windows 10 lub nowszy.
- Stabilne połączenie internetowe (minimum 10 Mbit/s) i zaktualizowany system antywirusowy.
New Position
Customer Care
Customer Care Support - IT
- Český Těšín, CZ
- Remote
Renáta Kodajová Team Leader / Training Team Leader
Position Description
Head Office
What is our Customer Care department like?
A customer should never leave unsatisfied. If you think the same way and enjoy a variety of tasks, you will thrive in the Customer Care department. What can you expect? Direct contact with customers, both via email and phone. Handling orders and managing returns. Additionally, payment matching, supporting Notino Partners, and much more. And the best part is that our customers are across Europe.
Benefits
Benefits for everyone in Notino
VIP price list for Notino
Cafeteria
Salary at any time
Subsidised MultiSport card
Competitive mobile phone tariff
Company events
Access to new products from the world of beauty
Referral programme
Online staff sale
Little Extras
Loyalty programme
Benefits for team members of Customer Care
25 days’ annual leave
up to 3 MyDays
Flexible working hours
Home Office
Team-building events
Comprehensive internal training programme – opportunities to learn
Relaxation zone – PlayStation, table football, table tennis
Free coffee and tea all day long
Access to the latest technologies
Fruit Days
Pay attention to
More information on the position
-
Locality
Český Těšín, CZ
-
Type of Work Agreement
Full-time
-
Required Languages
Polish
-
Required Education
Vzdělání není podstatné
-
Workplace Address
Ostravská 555/24, 73701 Český Těšín, CZ
-
Home Office
Remote
-
Benefits
25 days’ annual leave , Flexible working hours , Home Office , Team-building events , Comprehensive internal training programme – opportunities to learn , Relaxation zone – PlayStation, table football, table tennis , Access to the latest technologies , Fruit Days , up to 3 MyDays , Free coffee and tea all day long
Renáta Kodajová Team Leader / Training Team Leader
Head Office
What is our Customer Care department like?
A customer should never leave unsatisfied. If you think the same way and enjoy a variety of tasks, you will thrive in the Customer Care department. What can you expect? Direct contact with customers, both via email and phone. Handling orders and managing returns. Additionally, payment matching, supporting Notino Partners, and much more. And the best part is that our customers are across Europe.
Take a Look into Customer Care Department
Onboarding is not the end
Career growth at Notino
Career growth isn’t just a phrase here, it’s reality. If you’re proactive and eager to learn and grow, you’ll do well here. Many colleagues joined us straight from school in a junior role, outside their field, and today they manage teams of 30. But not every career path has to go upwards.
Sometimes the area of your interest simply changes. It’s possible that after years in marketing, for instance, the world of business has started to appeal to you. That’s not a problem at Notino. We are happy to encourage internal transfers. We definitely don’t want to lose a skilled colleague just because they want to broaden their horizons.
Developing hard and soft skills
Learning opportunities at Notino
At Notino, we’re learning every day, and definitely not just because it’s one of our values. That’s just the way it has to be with new and innovative projects and the learning process is a natural part of our days. Progress is a result of both our successes and our failures, and your colleagues will also be a huge inspiration for you. In addition, we also offer you specific learning opportunities:
-
Going Global: English lessons in small groups, thanks to which you can easily reach the desired level
-
LinkedIn Learning: Here you can find a wide range of soft and hard skills courses, depending on what you need
-
New Manager Development Programme, Leadership Programme: comprehensive development programmes to support our new and current managers
-
Value Workshops: to ensure we truly live by our values, we support managers with integrating company values within their teams
Interested in the position
Contact your recruiter or respond to the job offer directly
Your journey to Notino
Your journey to Notino
Prescreening
First you’ll be contacted by one of our recruiters, who will go over the position with you in more detail. During prescreening, you’ll also be able to ask any extra questions you may have.
Testing
Some positions are a bit more specialised than others. That’s why we may ask you to pass a language, competency or personality test.
First-round interview
You’ll meet up with the manager of the team that you just may be about to join. You’ll learn who your new colleagues will be and what will await you in this new role.
Case study
For some roles, you may be given a task to complete. Don’t worry – there won’t be any trick questions, and you’ll always have enough time to complete it.
Second-round interview
This may or may not take place. It depends once again on the position you’re applying for. If it does happen, you’ll meet both the manager and the team, and you’ll have another chance to ask about everything you’d like to know.
Offer
Did everything work out? Congratulations! You were our ideal candidate. You’ll receive a job offer via email.
Offer Acceptance
We’re past the handshake. Hooray! Now our people are headed off to prepare everything for your onboarding, and meanwhile you can look forward to the #NewMe you’ll discover at Notino.
Available positions at Notino
Latest available positions
New Position
Customer Care
Customer Care Support - GR
- Český Těšín, CZ
New Position
Customer Care
Customer Care Support - IT
- Český Těšín, CZ
New Position
Customer Care
Customer Care Support - PL
- Český Těšín, CZ
New Position
Customer Care
Customer Care Support - FR
- Český Těšín, CZ
New Position
Customer Care
Customer Care Support - DACH
- Český Těšín, CZ
New Position
Customer Care
Administrativní podpora poboček - Junior
- Brno, CZ