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Customer Care

Asystent ds. obsługi klienta z językiem francuskim!

  • Český Těšín, CZ
    • Remote
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    Renáta Kodajová

    Renáta Kodajová Team Leader / Training Team Leader

    Position Description

    Twój zakres obowiązków

    • będziesz spełniać prośby i wspierać naszych francuskojęzycznych klientów oraz odpowiadać na ich zapytania przez telefon i e-mail, a także udzielać im informacji dotyczących ich zamówień (linia przychodząca)
    • będziesz również przyjmować zamówienia złożone telefonicznie, stale monitorować ich status i robić wszystko, co możliwe, aby zapewnić ich sprawną dostawę i wywołać uśmiech na twarzy klienta

    Nasze wymagania

    • biegła znajomość (na poziomie minimum B2) języka francuskiego w mowie i piśmie, ponieważ będziesz mieć do czynienia z osobami niemieckojęzycznymi
    • życzliwe i pozytywne nastawienie oraz profesjonalne podejście do klientów
    • gotowość do pracy w wymiarze co najmniej 20 godzin tygodniowo
    • komputer z Windows 10 lub nowszy
    • stabilne połączenie internetowe (minimum 10 Mbit/s) i zaktualizowany system antywirusowy

    To oferujemy

    • praca w niepełnym wymiarze godzin w szybko rozwijającej się międzynarodowej firmie
    • elastyczny grafik, który zapewni Ci wystarczająco dużo czasu na Twoje pasje i naukę, lub możliwość pracy 40h/tydzień przez cały okres — wybór należy do Ciebie!
    • atrakcyjny system wynagrodzeń i premii
    • umowa zlecenie
    • szkolenia skierowane na komunikację i zapoznanie się z naszymi produktami oraz naszym własnym systemem
    • i na koniec czeka na Ciebie przyjazny zespół, który nie zawiedzie Cię i doradzi, kiedy będziesz tego potrzebować
    Interested in this position

    Head Office

    What is our Customer Care department like?

    A customer should never leave unsatisfied. If you think the same way and enjoy a variety of tasks, you will thrive in the Customer Care department. What can you expect? Direct contact with customers, both via email and phone. Handling orders and managing returns. Additionally, payment matching, supporting Notino Partners, and much more. And the best part is that our customers are across Europe.

    Take a Look into Customer Care Department
    Benefits

    Benefits for everyone in Notino

    VIP price list for Notino
    Cafeteria
    Salary at any time
    Subsidised MultiSport card
    Competitive mobile phone tariff
    Company events
    Access to new products from the world of beauty
    Referral programme
    Online staff sale
    Little Extras
    Loyalty programme

    Benefits for team members of Customer Care

    25 days’ annual leave
    up to 3 MyDays
    Flexible working hours
    Home Office
    Team-building events
    Comprehensive internal training programme – opportunities to learn
    Relaxation zone – PlayStation, table football, table tennis
    Free coffee and tea all day long
    Access to the latest technologies
    Fruit Days
    Pay attention to

    More information on the position

    • Locality
      Český Těšín, CZ
    • Type of Work Agreement
      Temporary job
    • Required Languages
      Polish
    • Required Education
      Vzdělání není podstatné
    • Workplace Address
      Ostravská 555/24, 73701 Český Těšín, CZ
    • Home Office
      Remote
    • Benefits
      25 days’ annual leave , Flexible working hours , Home Office , Team-building events , Comprehensive internal training programme – opportunities to learn , Relaxation zone – PlayStation, table football, table tennis , Access to the latest technologies , Fruit Days , up to 3 MyDays , Free coffee and tea all day long
    Renáta Kodajová

    Renáta Kodajová Team Leader / Training Team Leader

    Head Office

    What is our Customer Care department like?

    A customer should never leave unsatisfied. If you think the same way and enjoy a variety of tasks, you will thrive in the Customer Care department. What can you expect? Direct contact with customers, both via email and phone. Handling orders and managing returns. Additionally, payment matching, supporting Notino Partners, and much more. And the best part is that our customers are across Europe.

    Take a Look into Customer Care Department

    Who is Notino?

    Onboarding is not the end

    Career growth at Notino

    Career growth isn’t just a phrase here, it’s reality. If you’re proactive and eager to learn and grow, you’ll do well here. Many colleagues joined us straight from school in a junior role, outside their field, and today they manage teams of 30. But not every career path has to go upwards.

    Sometimes the area of your interest simply changes. It’s possible that after years in marketing, for instance, the world of business has started to appeal to you. That’s not a problem at Notino. We are happy to encourage internal transfers. We definitely don’t want to lose a skilled colleague just because they want to broaden their horizons.

    Developing hard and soft skills

    Learning opportunities at Notino

    At Notino, we’re learning every day, and definitely not just because it’s one of our values. That’s just the way it has to be with new and innovative projects and the learning process is a natural part of our days. Progress is a result of both our successes and our failures, and your colleagues will also be a huge inspiration for you. In addition, we also offer you specific learning opportunities:

    • Going Global: English lessons in small groups, thanks to which you can easily reach the desired level
    • LinkedIn Learning: Here you can find a wide range of soft and hard skills courses, depending on what you need
    • New Manager Development Programme, Leadership Programme: comprehensive development programmes to support our new and current managers
    • Value Workshops: to ensure we truly live by our values, we support managers with integrating company values within their teams
    Check out open positions in Customer Care
    Interested in the position

    Contact your recruiter or respond to the job offer directly

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    Your journey to Notino

    Your journey to Notino

    Prescreening

    First you’ll be contacted by one of our recruiters, who will go over the position with you in more detail. During prescreening, you’ll also be able to ask any extra questions you may have.

    Testing

    Some positions are a bit more specialised than others. That’s why we may ask you to pass a language, competency or personality test.

    First-round interview

    You’ll meet up with the manager of the team that you just may be about to join. You’ll learn who your new colleagues will be and what will await you in this new role.

    Case study

    For some roles, you may be given a task to complete. Don’t worry – there won’t be any trick questions, and you’ll always have enough time to complete it.

    Second-round interview

    This may or may not take place. It depends once again on the position you’re applying for. If it does happen, you’ll meet both the manager and the team, and you’ll have another chance to ask about everything you’d like to know.

    Offer

    Did everything work out? Congratulations! You were our ideal candidate. You’ll receive a job offer via email.

    Offer Acceptance

    We’re past the handshake. Hooray! Now our people are headed off to prepare everything for your onboarding, and meanwhile you can look forward to the #NewMe you’ll discover at Notino.

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